BOOKING CONDITIONS
1. INTRODUCTION
"EVENT HORIZON ENTERTAINMENT LIMITED" is a UK-registered company with Company Number 11798757, operating the festival "Afro Nation Nigeria," where tickets, addons, and hospitality services (hereafter referred to as "Product and Services") may be purchased.
The following Booking Conditions set forth the terms and conditions governing the purchase of Tickets and Hospitality from us. Please read them carefully, as they establish all rights and obligations.
2. DEFINITIONS
"Ticket(s)": Refers to primary festival tickets directly allocated by us and offered for sale.
"Product and Services": Includes festival tickets, addons (e.g., merchandise), and hospitality tables.
"You" and "Your": Refer to the first person named on the booking and all individuals on whose behalf the booking is made.
"Us", "We", and "Our" shall pertain to Afro Nation Nigeria, our employees, and our associated business partners.
These Booking Conditions set out the terms applicable to purchases of Tickets and Hospitality from us. If you are purchasing or wish to purchase from us, please see https://nigeria.afronation.com/
3. LEGALLY BINDING CONTRACT
Your contract begins once we confirm your order and ends immediately after the completion of the festival for which you have purchased “Product and Services”.
A booking is considered made with us upon your payment (either in full or the first payment plan installment). By making a booking with us, the lead booker agrees that:
He/she has read and has the authority to be bound by these Booking Conditions.
A booking fee applies to all “Product and Services” advertised and sold on our website.
He/she accepts financial responsibility for payment of the booking in its entirety.
He/she consents to our use of personal data in accordance with our Privacy Policy and is authorized to disclose personal details of all individuals on the booking, including special categories of data (e.g., health conditions, disabilities, dietary requirements) where applicable.
He/she is over 18 years of age and where placing an order for "Products and Services" with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase them.
In order to make a purchase from us, you must be 18 years old. You must also have a valid credit or debit card issued in your name.
He/she consents to the use of his/her likeness in any film, photography, audio, and/or audiovisual recording without compensation, to be exploited in any media for any purpose worldwide. This includes filming by the police or security staff for customer security or crime prevention. An objection to such use must be made in writing to support@afronation.com.
We reserve the right to make changes to the booking conditions, and any updates will be posted on our website. We recommend checking them regularly to stay informed about the current terms.
All purchases are subject to the applicable version of these Booking Conditions published at the time of purchase. If you do not agree with any revised version of these Booking Conditions, or cannot comply with it, you agree not to purchase them.
4. PRODUCT AND SERVICES
We offer various types of tickets, which will be clearly defined at the time of purchase through Afro Nation. Additionally, addons and hospitality tables may be sold at separate and additional prices.
By making a purchase, you agree that all “Product and Services” are non-refundable and non-exchangeable.
All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk.
Special Note: We do not sell packages, travel, or flights; therefore, no refunds will be granted for issues related to the performance or booking of flights and other travel arrangements associated with attending our festival.
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices.
Some Tickets are "market-priced," and so prices may increase or decrease at any time, based on demand. This is similar to how airline tickets and hotel rooms are sold and is commonly referred to as "Dynamic Pricing". You will not be entitled to a refund or credit if:
(i) the price you paid for a Ticket was at any time before you purchased your Ticket less than the Price you paid; or
(ii) the Price of any other Tickets to the relevant festival (whether in the same price category or otherwise) is/are subsequently reduced after you purchase your Ticket.
All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk.
Should you not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with us whether or not your order has been placed.
Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.
All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility or liability for such cancellations, as these are outside our control.
It is prohibited to obtain or attempt to obtain any Product and Services through unauthorised use of any robot, spider or other automated device or software, or through unauthorised framing or linking to any website, or through any other illegal or unauthorised activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of these Booking Conditions, without any notice to you, and any and all Product and Services obtained as part of such orders will be void.
To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and any and all Product and Services obtained as part of such orders will be void.
Special note: changes and errors sometimes occur. You must check the price of your chosen Product and Services at the time of booking.
5. CHARGEBACKS
Unless such rights have arisen under section 75 of the Consumer Credit Act 1974, you agree not to issue any chargebacks or otherwise dispute transactions with your payment card issuer against us (“Chargeback”).
Your rights to refunds and other claims shall be governed solely by the terms of these Booking Conditions.
If you have defaulted on a payment plan or cancelled your booking with us [as detailed in clause 12], you will not be entitled to chargeback your credit or debit card and we will use this clause as evidence to defend any chargeback attempts.
6. FESTIVAL TIMINGS AND ADMISSIONS
Advertised festival start times are subject to change. Door opening and closing times do not indicate the festival's start or end time (or when an artist is scheduled to play or the length of the artist's performance), all of which remain at our and/or the artist's discretion and may be subject to change.
We reserve the right to alter the artist lineup and/or the festival's program without obligation to refund or exchange tickets. Such changes will be deemed minor/immaterial changes.
Security searches may be conducted on patrons, and admission may be refused to individuals breaching or suspected of breaching these Booking Conditions.
Trading or promotional activities within the site require our prior written consent. Goods using unauthorized logos must be surrendered to festival staff.
Admission to the festival is subject to the terms of admission of the relevant venue. Certain items (e.g., laser pens, mobile phones, dogs - except guide dogs - and patrons' own food and drink) may be prohibited. Unauthorized use of photographic and/or recording equipment is also prohibited, and such material may be destroyed or deleted. The use of drones or similar equipment near the festival venue is strictly prohibited.
Patrons must not enter the site if they believe they may have been infected with Covid-19 or are displaying symptoms of Covid-19.
We or the venue reserve the right to refuse admission or remove any person from the venue for reasons of public safety, unacceptable behavior likely to cause damage, nuisance, or injury, or for any breach of Booking Conditions. No reimbursement or refund will be provided in such cases.
Unless expressly authorized, pass-outs or re-admissions of any kind are not allowed.
By attending our festival, you agree to be photographed, filmed, and/or recorded for safety and security purposes, including filming by the police. Resulting photographs, videos, audio recordings, and/or audio-visual recordings may be used in any media worldwide.
Prolonged exposure to loud music or noise may damage hearing, so adequate ear protection is advised. Special effects, including sound, audio-visual, pyrotechnic, or lighting effects, may not be suitable for individuals with photosensitive epilepsy or similar conditions.
Ticket holders should anticipate queues at the entry gate and arrive in time for the first act they wish to see; no refunds will be provided for missed acts.
7. EVENTS BEYOND OUR CONTROL
We will not be liable or provide compensation for our contractual obligations affected by Events Beyond Our Control, which are events beyond our or our supplier's control, and the consequences of which could not have been avoided even with reasonable measures. Examples include, but are not limited to, warfare, acts of terrorism or threat thereof, civil strife, significant risks to human safety and health (e.g., serious disease outbreaks, epidemics, pandemics, including the ongoing effects of Covid-19), natural disasters (e.g., floods, earthquakes, or weather conditions making travel unsafe), acts of any government or authority, industrial disputes, labor strikes, lock closure, natural or nuclear disasters, fire, chemical or biological disasters, unavoidable technical problems with transport, and all similar events beyond our or the supplier(s) concerned's control.
In the event that the festival is called off early due to circumstances beyond our control, we hereby assert that we shall not be held liable for any losses, damages, or compensation arising from such situations.
It is your responsibility to ensure you can enter the country where the festival is held. If you purchase a ticket and are denied entry into the Nigeria due to restrictions imposed by the country's officials, this is considered an event beyond our control, and no refund will be granted.
Special Note: No refund or exchange of tickets will be issued if elements outside of our control affect your ability to attend the festival, including but not limited to travel restrictions from your country of origin or where the festival is held in the Nigeria, quarantine, and vaccination requirements, etc.
8. WARRANTIES AND INDEMNITIES
You represent and warrant that the information you submit to us regarding your account and use of our Product and Services is true, accurate, and complete, and you will not use any false information, including contact details.
You represent and warrant that you will comply with all applicable laws, regulations, and these Booking Conditions and any other applicable conditions in using our website.
You hereby indemnify and hold harmless us and our affiliates, along with their officers, directors, employees, and agents, against any losses, damages, expenses (including reasonable legal fees), liabilities, claims, and demands arising from your breach of these Booking Conditions or any other applicable conditions, breach of laws or regulations, or breach of third-party rights.
9. LIMITATION OF LIABILITY
To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives, and sub-contractors) and our relevant Suppliers shall not be liable for any loss, injury, or damage to any person or property howsoever caused:
(a) in any circumstances where there is no breach of contract, or a legal duty of care owed by us or our suppliers.
(b) in circumstances where such loss or damage is not directly a result of any such breach (save for death or personal injury resulting from our negligence); or
(c) to the extent that any increase in any loss or damage results from your negligence or breach of these Booking Conditions, any other applicable conditions, or any laws or regulations.
We are not responsible for any internet connection errors experienced while using our Product and Services.
Nothing in these Booking Conditions seeks to exclude or limit our or any liability for death or personal injury caused by our or any of our suppliers' negligence, fraud, or other type of liability that cannot be excluded or limited by law.
10. QUERIES, COMPLAINTS, AND DISPUTE RESOLUTION
We will use the contact details provided at the time of ticket purchase to communicate with you. It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of “Product and Services”. Please ensure you provide a valid email address as this is our preferred method of communication. Please check your junk/spam folders for our emails.
For queries or complaints regarding your purchase, contact us at support@afronation.com
For queries or complaints that arise during the event and the problem cannot be resolved by the staff available at the time, and you wish to complain further, you must send formal written notice of your complaint to us at: [support@afronation.com] within 28 days of the end of the event, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect our ability to investigate your complaint, and will affect your rights under this contract.
In case of disputes, we will attempt to consult or negotiate in good faith to reach a just and equitable settlement satisfactory to both parties.
11. LAW AND JURISDICTION
These Booking Conditions shall be governed by and construed in accordance with Nigerian Law, and both you and we agree to submit to the non-exclusive jurisdiction of Nigerian courts in relation to any dispute arising from or connected to these Booking Conditions.
If any provision of these Booking Conditions is or becomes illegal, invalid, or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect the legality, validity, or enforceability of any other provision in that jurisdiction.
If any provision of these Booking Conditions is found invalid or unenforceable by a competent court, that provision shall be omitted from these Booking Conditions, and the other provisions shall remain in full force and operate separately.
Our delay or failure to enforce any provision of these Booking Conditions does not constitute a waiver of our right to do so.
12. CANCELLATIONS
Cancellation by Us:
In the unfortunate event that we must cancel a festival, we are committed to providing written confirmation of the cancellation. Additionally, we will communicate the details of our refund timeline and process to all affected parties.
We cannot assume liability for any expenses or losses you may incur due to the festival's cancellation.
It is essential to note that any fees associated with amendments or bookings, whether previously paid or agreed upon, are strictly non-refundable under any circumstances.
Cancellation by You:
If you fail to meet your payment plan obligations in a timely manner, despite three diligent attempts by us to process the payment, we reserve the right to cancel your booking. In this scenario, you shall not be entitled to request a refund.
We wish to emphasise that our products and services are offered on a non-refundable basis, and as such, we cannot accept refund requests from our customers.
13. TRANSFERRING A TICKET
Transfer or name changes are not permitted under normal circumstances. If a circumstance arises where transfers are permitted, by agreeing to the booking conditions, you acknowledge that all booking transfers are final. Once a booking has been transferred, you understand and accept that you are no longer the lead booker and hereby waive any right to reclaim the booking.
14.POSTPONEMENT
Your ticket will be subject to the laws and regulations that apply in the Jurisdiction that the festival is held in and not where the ticket is purchased. Any changes in law or regulations enacted by that jurisdiction take precedence. In the unlikely event that the festival cannot take place as arranged, it will automatically be postponed and you will be entitled to a ticket of the equivalent value for the rearranged festival.
We will provide alternative dates for the re-arranged festival as early as reasonably possible.
Should you be unable to attend the re-arranged festival, you must inform us in writing within 30 days of the announced date. If we receive your written notice, we will advise you of the options available to you [e.g. transfer your of ticket and refund options]
Should you fail to provide us with written confirmation within 30 days-notice of the announcement of the re-arranged festival, you will have agreed to receive an alternative ticket.
Special Note: We cannot meet any expenses or losses that you may incur as a result of the postponement.